Shipping Information

Shipping Fees

  • Free shipping! All orders of 50 coins or more ship free to anywhere in the world!

Lead Times & Schedule

  • Orders paid with a physical check or wire transfer will begin production when the payment is received. However, orders will not ship until the payment has cleared with our bank. This typically takes 3-7 business days, but may take longer.
  • Because our coins are custom made to order, there is a lead time to manufacture and ship your order. Your sales rep will provide you with an accurate estimate of when you can expect your order to be delivered. Most orders are manufactured, shipped, and delivered within three (3) weeks, but lead times do vary depending on manufacturing workload, shipping delays, supply constraints, holidays, etc.
  • Shipping to US military bases can add 1 to 2 weeks to the delivery lead time.

Holiday Schedule

  • We are closed and do not ship on the following holidays. Note that if the holiday falls on a weekend, we will be closed on the business day closest to it (Friday or Monday). Orders placed during these times may also experience longer production times.
    • New Year's Day
    • Memorial Day
    • Independence Day
    • Labor Day
    • Thanksgiving Day
    • Christmas Eve and Christmas Day

Shipping Methods

  • The carriers we typically use include DHL, FedEx, UPS and United States Postal Service (USPS).
  • All shipments are sent fully insured and with signature confirmation required for delivery.

Shipping Insurance

  • All shipping prices are quoted with insurance included. Should your order be damaged or lost during shipping, the customer must cooperate with Boss Custom Products to process a shipping claim. Boss Custom Products will be responsible for reshipping, repairing the order, or issuing the customer a refund in a timely manner.
  • Unfortunately, circumstances beyond our control, such as shipping delays, lost packages, etc may result in your order missing an important deadline. In these circumstances, we will do everything we can to remake your order and deliver it to you as soon as possible. However, we cannot provide any other type of compensation or refunds.